Why ClassicFlix.com?

• CLASSIC DEVOTION - We are exclusively devoted to classic films & T.V. shows (pre-1970).
• WE SAVE YOU TIME - Our focus on the classics saves you time because you don't have to wade through thousands of titles before finding what you like.
• EXCLUSIVE TITLES - We carry over 1,000 DVDs that N***x, B****buster and local video stores do not.
• PERSONAL SERVICE - Because we are a small company, we respond promptly and courteously to your needs.
• WE ARE A REFUGE - If you don't like a lot of the pap that passes for modern-day filmmaking, then this is the place!

Customer Service:

RENTAL

How does renting online work?
Once you become a member, you make selections from our inventory by clicking the “Add Q” or "Add to Q" buttons of the titles you’d like to see. Those titles become part of your “Rental Queue” which is a list of the movies you’ve chosen. You may then prioritize your queue to reflect the order in which you’d like to have them sent. Once you select the DVDs you want to watch they are delivered to your door in 1 - 3 days (West Coast), 3 – 5 days (East Coast).
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How much do rental plans cost?

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How much is shipping?
Shipping is always free both ways. Movies will be delivered to you in a 2-way envelope, which includes a prepaid mailer for you to return your DVD when you’re done watching it. You will be notified via e-mail every time a title is shipped and received.
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How do I change the priority of titles in my queue?
Type the number you want in the "Priority" box and click the "Update" button to rearrange your queue.
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How does billing work?
Rental plans are billed on a monthly basis. Your account will be re-billed on your monthly billing cycle date. Account downgrades do not take place immediately. Account upgrades do take place immediately with a pro-rating of your monthly fee from the date of upgrade until the next billing cycle date.
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When I try to signup and I get A 'Username Already Exists' error message?
We use your email address as to provide you a unique username. If you have previously signed up, please login instead of completing a new signup.
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What if I can't find a title or the title I want is unavailable?
If you want to watch a certain title and we do not have it, please let us know by emailing us at support@classicflix.com and we will do our best to acquire it. However, we cannot guarantee acquisition of any particular title.
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What care should be taken for handing discs?
We ask that all members to handle discs with care. Discs are very durable, however, we ask you to take some simple precautions and exercise basic care & handling to help us maintain the integrity of the discs. Please handle the disc by its outer edge to prevent fingerprints on the surface of the disc. If you notice any fingerprints on the surface take a soft cloth and wipe the surface gently.

DO NOT use any type of solution on the disc. Never keep discs in direct sunlight or heat. Keep discs away from radiators, heaters, hot equipment surfaces, direct sunlight (near a window or in a car during hot weather), pets, small children and other destructive forces. Always keep the discs in its protective rental sleeve when not in use. Don't bend the disc when taking it out of the case, and be careful not to scratch the disc when placing it in the case or in the player tray. Ensure your disc is returned in its protective rental sleeve before inserting it into the pre-paid return mailer.
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I live outside the U.S., may I become a member?
Rental plans are only for U.S. residents. However, titles are available for purchase to those living outside the U.S.
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I can’t log into my account?
Please check the username and the password you are entering. Please note that the password is case-sensitive. If this does not work, then use "Forgot Password" link to get the password mailed to your account and try login with the information contained in the email.
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I’m not getting any emails from ClassicFlix^TM What do I do?
Please check to make sure your email spam filter is not blocking our emails from ClassicFlix.com or that your email service is not sending our emails to your junk email box.
We send emails to the email address that you used to sign up with. If you did not receive an email notification from us, it is possible that you did not enter the correct email address when you first registered.
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How do I upgrade or downgrade my membership?
To change your plan, go to "My Account". Click on "Upgrade or Downgrade Membership". Account downgrades do not take place immediately. Account upgrades do take place immediately with a pro-rating of your monthly fee from the date of upgrade until the next billing cycle date. There is no credit for partial monthly fees following a downgrade.
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How do I cancel my membership?
To cancel your membership go to "My Account" and click on "Cancel Membership". Please note that refunds are not given for partial or unused rental periods and DVD’s must be returned within 7 days to avoid additional charges.
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It’s been over 7 days. Where is my shipment?
DVD's typically arrive in a timely manner, but if it has been a week since the DVD has been mailed and you still haven't received it, or if it has been over a week since you mailed it back to us and we haven't received it, then you need to notify us via the link next to the rented title in your Queue. We will begin an investigation immediately, and let you know when your next title will be shipped. For those in the East Coast, please give the rentals 10 days before taking action.
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How do I report a shipping problem or a DVD that won’t play?
If you have any shipping problems, such as delayed arrival or incorrect shipments, you should report them via the link next to the rented title in your Queue.

Sometimes a DVD will not play because it has fingerprints or dirt on it. Use a clean dry lint-free cloth to gently wipe it off and then try to play the disc again. Do not apply record cleaning fluids, anti-static solutions or chemicals to clean a disc.
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What if my rental arrives damaged, broken or is lost?
Regarding DVDs that haven't arrived or DVDs that arrive damaged or broken, simply click the "Report Issue" link next to the rented title in your Queue to let us know. We will promptly send you a replacement movie or the next movie in your Rental Queue.

Regarding charges for lost or damaged DVDs, you are never charged when they are lost by the postal service. However, DVDs not returned due to theft, misplacement or an incorrect address supplied by the customer will be the customer's responsibility. Charges for damaged DVDs only occur if damage is caused by the customer. DVD cost is determined by acquisition cost at the time of replacement.
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Why aren’t I getting the top choices in my Rental Queue?
#1 - You may not have enough titles in your rental list. All DVD's are shared with other members so we ask that all members keep at least 30 titles in their list at all times so that there will always be something to send. If you have been unable to get a particular title in the top of your rental list for more than 8 weeks email us at support@classicflix.com and we will do our best to rectify the situation.

#2 - The title in your queue may be a rare collector film (ex. "Blithe Spirit”, “The Secret Life of Walter Mitty"). These titles are less than 1/10 of 1% of what we carry, but are very necessary for any true classic film site. We therefore reserve them for members in good standing with between 3 and 6 months of continuous membership (depending of the value of the DVD) due to the value and scarcity of these particular titles.
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PURCHASE

Do I have to be a member to purchase?
No. Membership at ClassicFlix.com is for renting only. Anyone can purchase DVDs at ClassicFlix^TM.
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How much is shipping?
Domestic shipping rates are:

• STANDARD SHIPPING: $2.99 for the first item plus $1.00 for each additional item. (3 to 14 business days)

• EXPEDITED SHIPPING: $6.99 for the first item plus $1.00 for each additional item. (1 to 5 business days)

International Shipping rates are:

A street address is required for all international shipments. Any customs, taxes, import duties, or any other applicable charges are your responsibility and are collected once the package reaches your country. We have no jurisdiction over these expenses and cannot determine what they may be. Customs polices vary widely from country to country; please contact your local customs office for further information. Typical delivery is 10 - 20 business days.

*Maximum international order is $500.

PLEASE NOTE: Because we cannot track international shipments, we cannot refund any items not delivered.
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By what method do you ship?
Orders will ship either by United States Postal Service ("USPS") Media Mail, First Class Mail or USPS Priority Mail, depending on the shipping method you select at checkout. Shipping and handling costs are charged per item and are not based on delivery location.

We acquire delivery confirmation, at our expense, on shipments over $25 and require signature confirmation for orders over $300.

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What is your return policy?
We will gladly accept any unopened and/or unused items returned within 30 days of order. Upon receipt, we will credit your charge card. If we are at fault (e.g., shipped the wrong item) we will also refund the shipping charges. Should you receive a defective item, we will gladly replace it with the same title. Send it back to: ClassicFlix.com, PO BOX 157, Lincoln, CA 95648.
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GENERAL QUESTIONS

What titles are considered “Classic”?
We carry TV shows that began in 1969 and before & theatrical releases that were released prior to 1960. We do carry hundreds of movies from the 1960’s, but our inventory for those years is not exhaustive.
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Why do you only carry Old Movies?
We love the classics and are passionate about bringing our unparalleled selection to other classic film fans. Most sites, if they do carry classics, have a limited selection that is hard to muddle through. You are also likely to find films from the 70’s, 80’s and 90’s that clutter up their “Classic” category. Not at ClassicFlix.com. We only carry the classics, so finding what you want is easy and saves you time.
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How do you keep my transactions safe?
Security is a top priority at ClassicFlix.com. Your transactions are protected by a secure 128 bit SSL connection. This encrypts your personal information and credit card numbers when they are sent to our server. Our server is guarded by a firewall, protecting it from hackers.
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Do you sell customer data?
Your name will never end up on a mailing list as a result of becoming a member of ClassicFlix^TM. We NEVER release information about our members to a third party.
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Do you charge sales tax?
California residents pay 7.25% sales tax.
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Are you open on Holidays?
We ship via the United States Post Office, so we if they are closed, we are closed. The only additional day that we do not ship is the day after Thanksgiving.
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What days to you ship?
Monday through Friday with the exception of holidays and the day after Thanksgiving.
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Where are you located?
In Lincoln, California (near Sacramento).
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What is your address?
ClassicFlix.com, PO BOX 157, Lincoln, CA 95648.
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My question is not listed here. What do I do?
If your question is not listed here, please contact us.
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